Monday.com Integration

Turn feedback into Monday.com items. When someone submits feedback, an item is created in your chosen board and group with the message, screenshots, priority, and a link back to your site.

Setup

Step 1: Connect Monday.com

1. Go to Project Settings > Integrations > Monday.com
2. Click Connect to Monday.com
3. Authorize SimpleCommenter in the popup
4. Grant access to your Monday.com account

Step 2: Choose a Destination

After connecting, select where items should be created:

1. Board — pick which Monday.com board will receive items (required)
2. Group — choose a group within the board (required)

Step 3: Map Columns

After selecting a board and group, map your Monday.com columns to SimpleCommenter fields:

1. Status Column — which status-type column tracks the feedback status (optional)
2. Priority Column — which status-type column tracks priority (optional)
3. Files Column — which file column receives screenshots and attachments (optional)

Column mapping is shown below the routing section regardless of whether you use Simple or Advanced mode.

Step 4: Choose a Routing Mode

Simple Mode

All feedback goes to one board and group. Select from the dropdowns.

Good for small teams or projects where all feedback goes to the same place.

Advanced Mode

Create routing rules that send feedback to different boards and groups based on conditions. For example, route design feedback to the Design board and bugs to the Development board.

See Routing Rules below for the full list of options.

Step 5: Enable the Integration

Use the toggle in the header to turn the integration on. You can disable it at any time to pause syncing without disconnecting or losing your settings.

Where to Configure

You can set up Monday.com in two places:

Project Settings

Go to Project > Settings > Integrations > Monday.com

• Applies only to this specific project
• Overrides any default settings

Default Settings

Go to Default Settings > Integrations > Monday.com

• Applies to all new projects automatically
• Useful if you want every project to create items on the same board

Routing Rules

In Advanced mode, each rule has four parts:

Triggers

Choose which events fire the rule:

| Trigger | When it fires | |---------|---------------| | New comment | Someone submits feedback | | Reply | Someone replies to existing feedback | | Status update | A comment's status or priority changes |

New rules default to New comment and Reply enabled.

Conditions

Filter which feedback matches the rule. No conditions means the rule matches everything. Multiple conditions use AND logic — all must match.

| Field | Operators | Values | |-------|-----------|--------| | Priority | is, is not | Low, Normal, High, Urgent | | Status | is, is not | To Do, In Progress, Review, Rework, On Hold, Blocked, Done, Cancelled, Won't Fix | | Commenter role | is, is not | Client, Team Lead, Workspace Admin | | Tagged user | includes | Any team member | | Page URL | is, contains, starts with | Text (e.g. /blog, /pricing) |

Destination

Each rule sends matching feedback to a specific Monday.com board and group.

Examples

• Client feedback to a dedicated board: Condition = "Commenter role is Client" → Board: Client Reviews / Group: Incoming
• Bugs to development: Condition = "Page URL contains /app" → Board: Development / Group: Backlog
• High priority alerts: Condition = "Priority is High or Urgent" → Board: Urgent / Group: This Week

What Gets Synced

New Feedback → Monday.com Item

When someone submits feedback, an item is created with:

Item name:

#123 | Button not working on checkout page

Item update includes:

• The feedback message
• Who submitted it (name, email)
• Date and time
• Page URL
• Link back to SimpleCommenter

Attachments:

• Screenshot (uploaded to the files column if mapped)
• Any files the user uploaded

Status column:

If a status column is mapped, it's set automatically based on the feedback status:

Priority column:

If a priority column is mapped, it's set automatically:

Replies → Item Updates

When you reply to feedback in SimpleCommenter, an update (comment) is added to the Monday.com item with the reply text and any attachment links.

Status & Priority Updates

When you change status or priority in SimpleCommenter:

1. The item's status column is updated to the matching label
2. The item's priority column is updated
3. An update is added to the item describing the change

Enabling and Disabling

The toggle in the integration header lets you pause syncing without disconnecting. Your board selection, column mapping, and routing rules are preserved.

• Enabled: Feedback syncs to Monday.com as configured
• Disabled: No items are created or updated. Settings stay intact

Troubleshooting

Items Not Creating?

1. Check the toggle — Make sure the integration is enabled (not just connected)
2. Check authorization — Verify Monday.com shows as connected
3. Verify board and group — A board and group must be selected
4. Check routing rules — In Advanced mode, at least one rule must be active with matching conditions
5. Re-authorize — Click Disconnect, then Connect again to refresh the token

Status Not Updating on Items?

Monday.com status columns use label names. SimpleCommenter sends labels like "Ready to Start", "Working on it", and "Done". If your column uses different labels, add the matching ones in your Monday.com board settings under the status column configuration.

Files Not Uploading?

Make sure a Files Column is mapped in the Column Mapping section. Without it, screenshots and attachments won't upload (but they'll still be linked in the item's update text).

Disconnecting

1. Go to Integrations > Monday.com
2. Click Disconnect
3. Confirm the disconnection

Next Steps

• Connect Linear for issue tracking
• Set up Slack notifications
• Configure webhooks for custom workflows