Managing Comments

Effectively manage all the feedback you receive through SimpleCommenter.

Comments List

Your comments inbox shows all feedback organized by date, with the newest items at the top.

Comment Information

Each comment displays:

Visitor info - Name and email (if provided)
Message - The feedback content
Page URL - Where the feedback was submitted
Timestamp - When it was submitted
Screenshot - If the visitor attached one
Browser info - Browser and OS details

Statuses

Organize your workflow with statuses:

Status	Description
To Do	New feedback, not yet started
In Progress	Actively being worked on
Review	Ready for review or awaiting approval
Rework	Needs changes based on feedback
On Hold	Paused, waiting for external input
Blocked	Cannot proceed due to a dependency or issue
Done	Completed and resolved
Cancelled	No longer relevant or intentionally dismissed

Changing Status

Click the status badge on any comment
Select from the dropdown menu
Bulk select and change multiple at once

Configuring Available Statuses

You can customize which statuses are available for your project:

Go to Project Settings > Functionalities
Scroll to Status Management
Toggle statuses on or off as needed

Labels

Create custom labels to categorize feedback:

Default Labels

🐛 Bug - Something is broken
💡 Feature - New feature request
❓ Question - User needs help
🎨 Design - Visual/UX feedback

Creating Labels

Go to Project Settings > Labels
Click + Add Label
Enter name and choose color
Save

Labels sync with integrations - when you label a comment, it appears in Slack/Trello with the same label.

Replying to Comments

Respond directly to visitors who left feedback:

Open a comment
Click Reply or press r
Write your response
Click Send

The visitor receives your reply via email (if they provided one).

Reply Templates

Create templates for common responses:

Go to Settings > Reply Templates
Add templates for common scenarios
Use them when replying to save time

Screenshots

When visitors attach screenshots:

View full size - Click to expand
Download - Save to your computer
Annotations - See any marks the visitor made

Screenshots are stored securely and only accessible to your team.

File Uploads

Attach files directly to comments and replies to keep all project context in one place.

Uploading Files

Open a comment or start a reply
Click the attachment icon or drag and drop files
Submit your comment or reply

Files are uploaded and stored securely, visible to everyone in the thread.

Supported File Types

Common document, image, and media formats are supported:

Images - PNG, JPG, GIF, WebP, SVG
Documents - PDF, DOC, DOCX, TXT
Spreadsheets - XLS, XLSX, CSV
Media - MP4, MOV, MP3

Storage Limits by Plan

Plan	Max File Size	Total Storage	Retention
Trial	5 MB	100 MB	30 days
Pro	5 MB	100 MB	30 days
Unlimited	25 MB	1 GB	90 days
Business	25 MB	5 GB	180 days
Enterprise	100 MB	50 GB	180 days

Enterprise plans support additional file types including .zip and .sketch files.

Common Use Cases

Design feedback - Attach Figma exports, mockups, or design files
Bug reporting - Upload error logs, browser screenshots, or video recordings
Client collaboration - Share reference documents or media assets directly in the thread

Find specific feedback quickly:

Search

The search box searches:

Comment content
Visitor name/email
Page URLs

Filters

Combine filters to narrow results:

Date range
Status
Labels
Has screenshot
Page URL contains