Team Collaboration

Work together with your team to manage feedback effectively.

Inviting Team Members

How to Invite

1. Go to Settings > Team
2. Click + Invite Member
3. Enter their email address
4. Select their role
5. Click Send Invite

The invitee receives an email with a link to join your team.

Roles & Permissions

Available Roles

Permission Details

Owners can:

• Everything admins can do
• Delete the account
• Transfer ownership

Admins can:

• Invite/remove team members
• Create/delete projects
• Manage billing
• Change settings

Members can:

• View all comments
• Reply to comments
• Add labels and change status
• View project settings

Viewers can:

• View comments (read-only)
• Export data

Managing Members

Changing Roles

1. Go to Settings > Team
2. Find the team member
3. Click the role dropdown
4. Select new role

Removing Members

1. Go to Settings > Team
2. Find the team member
3. Click the × button
4. Confirm removal

Project-Level Access

Control access at the project level:

Assigning Projects

1. Go to Project Settings > Team
2. Toggle access for each team member
3. Members only see assigned projects

This is useful when:

• Different teams manage different websites
• External clients only need access to their project
• Contractors need limited scope

Activity Log

Track team activity:

1. Go to Settings > Activity Log
2. View actions by team members:
   • Comments viewed/replied
   • Status changes
   • Label changes
   • Settings modifications

Notifications

Per-Member Settings

Each team member can configure their own notifications:

1. Go to Settings > Notifications
2. Choose notification types:
   • Email for new comments
   • Daily/weekly digests
   • Mentions only

Project-Level Notifications

Admins can set default notifications per project in Project Settings > Notifications.

Best Practices

For Agencies

• Create separate projects per client
• Use Viewer role for clients
• Assign team members to specific projects

For Product Teams

• Use labels to route feedback (bugs → engineering, features → product)
• Set up Slack integration for real-time notifications
• Create reply templates for common responses

For Support Teams

• Use keyboard shortcuts for faster processing
• Set up Trello integration for ticket tracking
• Create a daily digest email

Next Steps

• Project settings
• Slack integration
• API for custom workflows