Billing

Manage your SimpleCommenter subscription, view billing history, and update payment details.

Current Subscription

View your active subscription details:

Plan - Your current tier (Trial, Pro, Unlimited, Agency, Enterprise) and plan type (Trial, Subscription, Lifetime Deal, or Free)
Status - Active, Canceled, or Past Due
Renewal Date - When your subscription renews
Price - Monthly or annual billing amount

Managing Your Subscription

Upgrade Plan

To upgrade to a higher tier:

Click Upgrade or visit the pricing page
Select your new plan
Complete payment
New features are available immediately

Change Billing Cycle

Switch between monthly and annual billing:

Open Account → Billing.
Select monthly or annual billing in the plan controls.
Confirm the change. Monthly to annual billing starts immediately with a credit for unused time. Annual to monthly billing starts at your next renewal.

Extra team seats follow the same billing interval and remain on the same invoice. If a plan change is already scheduled, cancel that scheduled change before editing seats, then schedule it again.

Annual billing saves up to 20% compared to monthly billing.

Billing Portal

Click Manage Billing to access the Stripe billing portal where you can:

Update payment method (credit card)
View and download invoices
Update billing address
Manage subscription details

Billing History

View past invoices and payment history:

Invoice date
Amount charged
Payment status
Download PDF invoice

Pro and the free trial include 10 active projects. Archived projects do not count, so archiving a finished site frees a slot; restoring one counts again. Agency has no project limit. Clients never count on any plan.

Subscriptions that started before the project limit was introduced keep unlimited projects. Your Account → Billing page shows "Kept from your original plan" under Projects when that applies.

Extra Team Seats

Pro includes 3 team seats. The workspace owner can buy more from Members → Buy more seats or Account → Billing → Extra team seats. Clients and reviewers remain free and do not need seats.

Each extra seat costs €9.99 / US$9.99 / £8.99 / A$14.99 / C$14.99 per month, in your existing billing currency. Annual Pro bills seats yearly at 12 times the monthly amount (€119.88 per seat per year).
Review the new recurring total and Stripe's next-invoice estimate, then confirm. Extra seats share your existing Pro subscription, renewal date, and invoice.
Changes take effect immediately. Charges or credits for the remaining billing period appear on the next regular invoice; there is no separate payment when you change seats.
To remove extra seats, choose Manage seats and lower the quantity. Remove team members first if those seats are in use. Set the quantity to 0 to cancel all extra seats.
Cancelling Pro also cancels its recurring extra seats at the end of the billing period. Upgrading to Agency removes extra-seat charges because Agency includes unlimited team members.
Existing one-time seat purchases stay included. Extra-seat subscriptions are offered on directly billed Pro plans; contact support for help with a legacy or Shopify-billed account.

Your invoice lists Pro, the number of extra seats, and any prorated charges or credits separately.

Invoice Emails

If your accounting team wants invoices delivered automatically, set an invoice email under Account → Billing → Invoice emails. After every successful subscription payment, the same invoice you can download from Billing History is emailed there as a PDF.

Leave the field empty to turn invoice emails off. Invoices stay available in Billing History either way.
Only workspace admins can set the invoice email.
Company details added on an invoice (name, address) are included on the emailed PDF.
One-off purchases such as lifetime deals are not emailed. Download those from Billing History.

Cancel Subscription

To cancel your subscription:

Click Cancel Subscription
Review what you'll lose access to
Confirm cancellation

Canceling removes access to paid features at the end of your billing period. Your data is retained for 30 days.

Lifetime Deals (AppSumo)

If you redeemed an AppSumo code or another one-off purchase, the Billing page shows your plan type as Lifetime Deal next to your tier (AppSumo codes put the account on the Unlimited tier).

The deal never renews and never expires. There is nothing to pay and no subscription to manage.
You keep the features and limits of your lifetime tier, including the AI Agent integration.
You do not need to upgrade unless you want features that only Agency or Enterprise include, such as whitelabel branding, a custom portal domain, or unlimited team members. Those are added by subscribing from Account → Billing → Upgrade.

If you are unsure how a subscription would combine with your lifetime deal, contact support via the chat bubble before upgrading.

Trial Period

New accounts start with a 14-day free trial with full access to all features. During the trial:

No credit card required
Full access to all features
Trial banner shows days remaining

Does my trial automatically convert to a paid subscription?

No. The standard 14-day free trial does not automatically convert to a paid subscription, and you will not be charged when it ends. No credit card is required, and there is no subscription to cancel. To continue using paid features, choose a plan under Account → Billing → Upgrade and complete checkout yourself. If you do not subscribe, the feedback widget pauses when the trial expires.

Exception: if you accepted the optional 14-day trial extension by adding a payment card and completing subscription checkout, billing starts automatically when that extension ends unless you cancel beforehand. You can manage or cancel that subscription under Account → Billing.