Slack Integration

Receive feedback notifications directly in Slack so your team never misses important feedback.

Setup

Step 1: Connect Slack

1. Go to Project Settings > Integrations
2. Click Connect Slack
3. Authorize SimpleCommenter in your Slack workspace
4. Select the channel for notifications

Step 2: Choose a Channel

Pick where notifications should go:

• #feedback - Dedicated feedback channel (recommended)
• #product - Product team channel
• #support - Customer support channel

You can also use a private channel - just invite the SimpleCommenter bot first.

Step 3: Configure Notifications

Choose which events trigger Slack notifications:

Message Format

Slack notifications include:

• 📝 Feedback message content
• 👤 Visitor name and email
• 🔗 Link to the page
• 🏷️ Labels (if any)
• 📸 Screenshot thumbnail (if attached)

Example Notification

🆕 New Feedback on example.com

"The checkout button doesn't work on mobile"

From: John Doe (john@example.com)
Page: /checkout
[View in Dashboard] [View Screenshot]

Actions from Slack

Respond to feedback without leaving Slack:

Quick Actions

Click the buttons in the Slack message to:

• View - Open in dashboard
• Reply - Send a quick response
• Resolve - Mark as resolved
• Label - Add a label

Slash Commands

Use slash commands for quick access:

/simplecommenter recent      # Show recent feedback
/simplecommenter stats       # Show today's stats
/simplecommenter search bug  # Search feedback

Multiple Channels

Route different feedback to different channels:

By Label

1. Go to Integrations > Slack > Routing
2. Add rules:
   • Bug label → #engineering
   • Feature label → #product
   • Question label → #support

By Page

Route feedback from specific pages:

• /pricing/* → #sales
• /docs/* → #support
• Everything else → #feedback

Troubleshooting

Not Receiving Notifications?

1. Check the channel exists and bot is invited
2. Verify notifications are enabled in settings
3. Check Slack's notification preferences
4. Re-authorize the integration

Bot Not Responding?

1. Ensure the bot has proper permissions
2. Try disconnecting and reconnecting
3. Contact support if issues persist

Disconnecting

To remove the Slack integration:

1. Go to Integrations > Slack
2. Click Disconnect
3. Optionally, remove the app from Slack workspace

Next Steps

• Connect Trello for task management
• Set up webhooks for custom integrations