Trello Integration
Turn feedback into actionable Trello cards. When users submit feedback, a card is created in your chosen board with the details, screenshots, and attachments included.
Setup
Step 1: Connect Trello
- Go to Project Settings > Integrations > Trello
- Click Connect to Trello
- Authorize SimpleCommenter in the popup
- Click Allow to grant access
Step 2: Choose a Routing Mode
After connecting, pick how feedback reaches your Trello board.
Simple Mode
One board and one list for all feedback. Select a board from the dropdown, then pick a list.
Good for small teams or projects where all feedback goes to the same place.
Advanced Mode
Create routing rules that send feedback to different boards and lists based on conditions. For example, route high-priority feedback to an "Urgent" board or client feedback to a separate list.
See Routing Rules below for the full list of options.
New projects default to Simple mode. You can switch between modes at any time without losing your configuration.
Step 3: Enable the Integration
Use the toggle in the header to turn the integration on. You can disable it at any time to pause syncing without disconnecting or losing your settings.
Where to Configure
You can set up Trello in two places:
Project Settings
Go to Project > Settings > Integrations > Trello
- Applies only to this specific project
- Overrides any default settings
Default Settings
Go to Default Settings > Integrations > Trello
- Applies to all new projects automatically
- Useful if you want every project to use the same Trello board
Project-level settings always take priority. If you configure Trello for a specific project, that configuration is used instead of the defaults.
Routing Rules
In Advanced mode, each rule has four parts:
Triggers
Choose which events fire the rule:
| Trigger | When it fires |
|---|---|
| New comment | Someone submits feedback |
| Reply | Someone replies to existing feedback |
| Status update | A comment's status or priority changes |
New rules default to New comment and Reply enabled.
Conditions
Filter which feedback matches the rule. No conditions means the rule matches everything. Multiple conditions use AND logic — all must match.
| Field | Operators | Values |
|---|---|---|
| Priority | is, is not | Low, Normal, High, Urgent |
| Status | is, is not | To Do, In Progress, Review, Rework, On Hold, Blocked, Done, Cancelled, Won't Fix |
| Commenter role | is, is not | Client, Team Lead, Workspace Admin |
| Tagged user | includes | Any team member |
| Page URL | is, contains, starts with | Text (e.g. /blog, /pricing) |
Destination
Each rule sends matching feedback to a specific board and list.
Examples
- Client feedback to a dedicated list: Condition = "Commenter role is Client" → Board: Support, List: Client Feedback
- High priority to urgent board: Condition = "Priority is High or Urgent" → Board: Engineering, List: Urgent
- Blog feedback separate: Condition = "Page URL starts with /blog" → Board: Content, List: Feedback
What Gets Synced
New Feedback → Trello Card
When someone submits feedback, a card is created with:
Card title:
#123 | Button not working on checkout page
Card description includes:
- The feedback message
- Who submitted it (name, email)
- Date and time
- Page URL
- Status and priority
- Link back to SimpleCommenter
Attachments:
- Screenshot (if captured)
- Any files the user uploaded
Labels:
- Status label (e.g., "Status: To Do")
- Priority label if not Normal (e.g., "Priority: High")
Replies → Trello Comments
When you reply to feedback in SimpleCommenter, a comment is added to the Trello card with the reply text and any attachments.
Status & Priority Updates
When you change status or priority:
- A comment is added to the card showing the change
- Labels are automatically updated (old label removed, new label added)
Status Labels
SimpleCommenter creates and manages labels automatically:
- Name
To Do- Type
- Blue
- Description
Status: To Do
- Name
In Progress- Type
- Blue
- Description
Status: In Progress
- Name
Review- Type
- Orange
- Description
Status: Review
- Name
Rework- Type
- Yellow
- Description
Status: Rework
- Name
On Hold- Type
- Black
- Description
Status: On Hold
- Name
Blocked- Type
- Red
- Description
Status: Blocked
- Name
Done- Type
- Green
- Description
Status: Done
- Name
Cancelled- Type
- Black
- Description
Status: Cancelled
- Name
Won't Fix- Type
- Black
- Description
Status: Won't Fix
Priority Labels
Priority labels are added when priority is not "Normal":
- Name
Low- Type
- Sky
- Description
Priority: Low
- Name
High- Type
- Red
- Description
Priority: High
Labels are created automatically on your board the first time they're needed.
Enabling and Disabling
The toggle in the integration header lets you pause syncing without disconnecting. Your board selection, list, and routing rules are preserved.
- Enabled: Feedback syncs to Trello as configured
- Disabled: No cards are created or updated. Settings stay intact
Troubleshooting
Cards Not Creating?
- Check the toggle — Make sure the integration is enabled (not just connected)
- Check authorization — Verify Trello shows as connected
- Verify board/list — The selected board and list must still exist in Trello
- Check routing rules — In Advanced mode, at least one rule must be active with matching conditions
- Re-authorize — Click Disconnect, then Connect again to refresh
Labels Not Appearing?
- Check you have permission to create labels on the board
- Try disconnecting and reconnecting
Disconnecting
- Go to Project Settings > Integrations > Trello
- Click Disconnect
- Confirm the disconnection
Existing Trello cards are not deleted when you disconnect. They remain in your board.