The Webhook Integration allows you to automatically send new comments and replies from Simple Commenter to any external service that accepts HTTP requests.

Integrate with tools such as Slack, Discord, Notion, Airtable

Trigger automation workflows in Zapier, Make, n8n, or similar platforms

When a comment or reply is created in Simple Commenter:

If the Webhook integration is active for the domain (or globally for the account), Simple Commenter sends an HTTP request to your configured Webhook URL.

The request contains a JSON payload with all relevant comment or reply data, including:

Metadata (browser, OS, screen size, etc.)

Attachments (screenshots, uploaded files) as signed URLs

This is the endpoint that will receive the data.

 — sends Authorization: Bearer <token>.

 — sends Authorization: Basic <base64(username:password)>.

webhook.png

Screenshot

Bug in checkout

Paste it into the Webhook URL field in Simple Commenter.

The payload will appear instantly in Webhook.site.

Validate the Authorization header in your server.

Optionally, verify the request origin by checking the User-Agent or by adding a custom header.

 — Send comment data to a Slack Incoming Webhook.

 — Trigger workflows in Zapier, Make, or n8n.

 — Log feedback directly into your CRM.

 — Create tickets in Jira, GitHub, or similar tools.

Ensure the Webhook integration is active.

Verify the URL is correct and publicly accessible.

 to confirm Simple Commenter is sending requests.

Ensure you are using the latest version of the integration (file key handling has been fixed).

Signed URLs expire after 1 hour — download files promptly.

Manage Visual Website Feedback on Any Platform via Webhooks in Simple Commenter

Integrations

This guide explains how comments are associated with different users and the various login and security options available to you and your clients. Properly associating comments ensures clear communication and maintains the security of your projects.

First, let's define the three types of accounts in Simple Commenter. Using clear and consistent terms is key to understanding how the system works.

 The primary owner of the Simple Commenter account. They have full administrative access to all settings, projects, and billing.

 A user invited to the account by an Account Admin. Team Members can collaborate on projects with permissions set by the Admin.

 A user invited to a specific project. Clients can typically only view and comment on the projects they have been explicitly added to.

For the purpose of this guide, a "guest" or "visitor" is anyone who is not logged in as one of the three roles above.

Account Admins, Team Members, and Clients can associate their comments by logging in.

This is the most straightforward method for associating comments. Users can log in or identify themselves directly within the comment modal.

 A user enters their name and email address.

 If the provided email address matches an 

 registered in your project, the comment will be automatically marked as 

 (see below) is disabled, any visitor can leave a comment by providing a name and email. These comments from non-registered users will not be marked as verified.

For projects requiring a higher level of security, we recommend enabling 

. This method ensures that only authenticated individuals can view or add comments. You can enable Token Access under 

Domain -> Setup & Access -> Token-Based Access

. Make sure to save the domain once it's enabled.

Account Admins, Team Members, and Clients

 must log in to add new comments or reply to existing ones.

To log in, a user enters their registered email address. They will receive a secure, one-time login link in their inbox.

This process prevents unauthorized users from accessing the comment threads, even if they have a link to the staging site.

You can also provide a seamless login experience for your team and clients directly from the Simple Commenter dashboard.

Click the option to visit the project domain.

This generates a unique URL with a secure token embedded in it.

You can share this link with a specific Team Member or Client. When they click it, they will be automatically logged in without needing to enter their email.

Note: For security, all token-based login links expire after 7 days.

Domain -> Setup & Access -> Setup Clients

You need to add clients per Domain, and there's an unlimited amount of clients you can add.

There are two additional methods to provide clients with a frictionless, one-click login experience. These methods are ideal for simplifying the feedback process.

You can automatically log in a client by adding their email address as a parameter to the project URL. This feature is active only when 

 The client will be automatically logged in and can start commenting immediately.

 The email is still captured for the comment session, and the user's name will default to "Client". This is useful for tracking feedback even from new stakeholders.

From your project dashboard, you can copy a unique, pre-generated URL for each client.

Sending this link directly to a client allows them to be automatically authenticated and logged in the moment they open it. It's the simplest way to grant project access.

By default, an Account Admin's comments will appear under the name "Workspace admin". To personalize this, set a name in your 

. This name will then be used for all your comments.

Simple Commenter offers two security postures to fit your workflow:

 This model is perfect for projects that are already behind a password-protected or private URL. It prioritizes ease of use, allowing anyone with the link to leave feedback without a mandatory login.

 This model requires all participants to authenticate via a secure token. It's the best choice for sensitive projects or when you need to control who can leave feedback strictly.

 When a user associates their email with a comment, that email is never exposed on the front-end of your website. It is stored securely in Simple Commenter's database and is only used for identity verification and sending comment notifications (if enabled). This makes sure your team and clients are protected from spam and scraping attacks.

User Roles and Comment Association

Guides

One of the most common questions I get is: 

“When a user comments to change an image, how can they share the new one?”

 Until now, the answer was usually to send it by email—bringing us back to old, inefficient workflows. That’s why I’m excited to introduce 

Introducing File Uploads in Website Feedback

Collecting feedback on your website just got easier. With the new 

Attach screenshots, documents, and media files to any comment or reply.

Share error logs, design files, or supporting documents without leaving the feedback tool.

Keep all project context in one place—no more chasing files across email threads.

This update is designed to streamline communication and help you resolve website issues faster.

Using file uploads in Simple Commenter is effortless:

Start a new comment or reply to an existing thread.

Your file is uploaded and securely stored, visible to everyone in the thread.

 Common document, image, and media formats. (Business & Enterprise plans will support additional types like .zip and .sketch.)

Simple Commenter offers flexible plans to fit your needs:

 Now in testing! Enjoy 1GB storage and 3-month retention.

 Coming soon, with higher limits and more file types.

 Storage and retention limits may be adjusted as we monitor usage and costs.

 Attach Figma exports, screenshots, or design files for precise reviews.

 Upload error logs, browser screenshots, or video clips to clarify issues.

 Share reference documents, contracts, or media assets directly in the feedback thread.

No more lost context—everything stays with your website feedback!

We’re working on advanced plans for teams with bigger needs:

 5GB storage, 6-month retention, all standard file types.

 50GB storage, 12-month retention, plus support for .zip and .sketch files.

Stay tuned for more details and early access opportunities.

Ready to streamline your website feedback process? 

 in your next comment or reply. Your feedback helps us improve—let us know what you think!

Simple Commenter 1.11: File Uploads for Website Feedback

Contents

Introducing File Uploads in Website Feedback

How File Uploads Work

Plans & Storage Limits

Trial & Pro

Unlimited

Business (coming soon)

Enterprise (coming soon)

Use Cases: Why File Uploads Matter

Upcoming: Business & Enterprise Plans

Try File Uploads Today