Integrations/Email
Send website feedback straight to your team's inbox
Simple Commenter delivers every piece of website feedback to the email addresses you choose — your team inbox, a shared mailbox, or a help desk like HelpScout, Zendesk, or Freshdesk. No setup required, it just works.
No credit card required.
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Loved by Clients
See why web professionals call Simple Commenter the best website feedback tool, and never look back.
/ Rated 5.0 on Product Hunt & 4.8 on G2
Simple. Effective. Game Changer
@Dsouldiva
Finally, a feedback tool my clients actually enjoy
@craigfenton
A Game-Changer for Web Feedback – Worth Every Penny!
@ryanbarilla
The tool I've been searching for
@alexs89
Simple, yet ingenious
@koen.kerkvliet
Great feedback app and so easy to use!
@iamvictor
Hidden Gem
@greg319
Fantastic tool for working with clients
@devdbydesign
An Essential Tool for Enhancing Communication with Clients
@Fiorenzomi
Great product!
@gramir
Very useful product and excellent support
@Ulrich86098
Simple Commenter has changed the way I work
@Jim Langman
Deserves +1000 tacos
@IgnacioJadue
Clients LOVED using Simple Commenter
@Katelyn
Phantastic
@user6961b
They fixed my issue in literal seconds from emailing them
@100587018771155070259
Super handy tool. The developer is very responsive.
@neposeda
I didn't realize how much I needed this tool!
@koen.kerkvliet
Life changed in under 5 minutes
@Dsouldiva
My clients have been engaged like never before
@Jim Langman
Simple. Effective. Game Changer
@Dsouldiva
Finally, a feedback tool my clients actually enjoy
@craigfenton
A Game-Changer for Web Feedback – Worth Every Penny!
@ryanbarilla
The tool I've been searching for
@alexs89
Simple, yet ingenious
@koen.kerkvliet
Great feedback app and so easy to use!
@iamvictor
Hidden Gem
@greg319
Fantastic tool for working with clients
@devdbydesign
An Essential Tool for Enhancing Communication with Clients
@Fiorenzomi
Great product!
@gramir
Very useful product and excellent support
@Ulrich86098
Simple Commenter has changed the way I work
@Jim Langman
Deserves +1000 tacos
@IgnacioJadue
Clients LOVED using Simple Commenter
@Katelyn
Phantastic
@user6961b
They fixed my issue in literal seconds from emailing them
@100587018771155070259
Super handy tool. The developer is very responsive.
@neposeda
I didn't realize how much I needed this tool!
@koen.kerkvliet
Life changed in under 5 minutes
@Dsouldiva
My clients have been engaged like never before
@Jim Langman
Zero Setup
Feedback Notifications That Work the Moment You Sign Up
Most notification tools require OAuth flows, webhook configuration, and API keys before the first alert arrives. Simple Commenter requires none of that. Create an account, add your domain, and feedback is automatically sent to your team's inbox — whether that's Gmail, Outlook, or a help desk like HelpScout, Zendesk, or Freshdesk.
Full Visibility
All Your Feedback in One Place When You Need It
Email notifications give you a heads-up, but your dashboard gives you the full picture. Every comment, reply, and status update is tracked in one organized view so nothing falls through the cracks — even if an email gets buried.
Fast Responses
Reply to Feedback Without Leaving Your Inbox
Each email notification includes a direct link to the comment thread. One click takes your team straight to the feedback so they can reply, ask a clarifying question, or assign the task — without hunting through the dashboard to find the right comment.
Stay Aligned
Know the Moment Feedback Is Handled
When a team member updates a comment's status, the change is visible to everyone instantly. Mark feedback as in progress, resolved, or approved so clients and teammates are always looking at the same picture — no status update emails needed.
How it works
From feedback to Email in seconds
Client leaves feedback on your site
Click anywhere to pin a comment with context and screenshots
Feedback lands in your inbox or help desk
An email with the full comment and page details is sent to your chosen recipients
Team triages and responds
Reply from your inbox, help desk, or the Simple Commenter dashboard
Setup
How to set up the Email integration
- 1
Add recipients
In your Simple Commenter dashboard, go to Project Settings > Integrations > Email, enter the email addresses that should receive notifications, and click Add for each address. No external account connection is needed.
- 2
Choose a routing mode
Simple mode sends every notification to the same recipients. Advanced mode adds routing rules that send notifications to different recipients based on priority, status, commenter role, tagged user, or page URL.
- 3
Configure options
Set the Reply-To header to the commenter's email or a custom address, and toggle whether emails include the feedback screenshot and a link back to the comment in the dashboard.
- 4
Enable the integration
Turn on the toggle in the integration header. You can disable it at any time to pause notifications without losing your settings.
Need more detail? Read the full Email setup guide.
Data Sync
What syncs to Email
Notifications are sent to your chosen recipients when comments are created, replied to, or change status, and work with help desk inboxes like HelpScout, Zendesk, and Freshdesk.
| In Simple Commenter | In Email |
|---|---|
| New comment | Real-time notification email with the feedback, plus the screenshot and a link back to the comment in the dashboard when those options are enabled |
| Reply to a comment | Notification email sent to your recipients when someone responds to feedback |
| Status change | Notification email sent when a comment's status is updated |
| Routing rule match (Advanced mode) | Notification delivered to that rule's own recipients, using first match or all matches ordering |
| Reply-To set to Commenter's email | Replies from your inbox or help desk go directly to the person who left the feedback |
Ready to set up the Email integration?
Follow our step-by-step guide to connect Simple Commenter with Email in minutes.
Still not convinced?
Trusted by 600+ professionals
They fixed my issue in literal seconds from emailing them.
“They fixed my issue in literal seconds from emailing them. Great product - exactly what I needed. Great dev - clearly care about their customers/product. Don't pass on this one.”
“The tool I've been desperately searching for exactly this type of solution! Simple Commenter is an absolute steal for what it offers.”
“Simple Commenter is a great alternative to bigger platforms (and expensive ones). As the name tells you, it's simple to install, manage, and use. No hassle, no useless functionality – a small gem which costs a fraction of other similar tools. Aleksander is really reactive and open to suggestions. Would definitely keep using this tool on my projects!”
FAQ
Questions people ask before they try it
Something missing? Email info@simplecommenter.com and you’ll get an answer from the person who built it.
- Do I need to set up email notifications manually?
- No setup is required. Email notifications are built into Simple Commenter and work out of the box. The moment a client or team member leaves feedback on your site, an email is automatically sent to the relevant team members. There is nothing to configure.
- Who receives email notifications?
- By default, the workspace owner and any team members with access to the domain receive email notifications when new feedback is submitted. You can also add custom email addresses — such as a shared team inbox or a help desk address — so feedback is routed wherever your team works. Reply notifications are sent to the person who posted the original comment as well as anyone who has replied in the same thread.
- Can I control how often I receive email notifications?
- Yes. You can adjust your notification preferences from your account settings. Choose between instant notifications for every new comment, or a daily digest that summarizes all feedback received in the past 24 hours.
- What information is included in the email notification?
- Each email includes the comment text, the name of the person who left the feedback, the page URL where the comment was placed, and a direct link to open the comment in the Simple Commenter dashboard. If a screenshot was attached, a preview is included in the email.
- Does email notification cost extra?
- No. Email notifications are included in all Simple Commenter plans, including the free trial. There is no additional cost and no email sending limits that affect your account.
- Does it work with help desk tools like HelpScout, Zendesk, or Freshdesk?
- Yes. Any help desk that can receive email can receive Simple Commenter feedback. Just add your help desk's inbound email address as a notification recipient and every new comment will create a ticket automatically — no API integration or middleware required.
- Can I turn off email notifications for a specific project?
- Yes. You can enable or disable email notifications per domain from the domain settings page in your dashboard. This is useful if you want real-time alerts for active client projects but less noise for internal or lower-priority sites.